Privacy Policy
Last updated: March 8, 2025
1. Introduction
Redsited ("we," "our," or "us") is a 100% Indigenous-owned Canadian company operating from Winnipeg, Manitoba. We build and maintain websites for local service businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.
2. Information We Collect
Contact Information
When you contact us or use our services, we may collect:
- Name and business name
- Email address
- Phone number (including SMS communications)
- Business address
- Industry/vertical information
Website Usage Data
We automatically collect certain information when you visit our website:
- IP address and general location
- Browser type and version
- Pages visited and time spent
- Referral source
- Device information
Communications
We use Twilio for SMS and phone communications. When you text or call us, Twilio processes your phone number and message content on our behalf. Twilio's privacy practices are governed by their privacy policy, available at twilio.com/legal/privacy.
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain our services
- Communicate with you about our services
- Respond to your inquiries and provide customer support
- Build and maintain your website
- Process payments and billing
- Send service updates and marketing communications (with your consent)
- Improve our services and develop new features
- Monitor and analyze usage patterns
- Comply with legal obligations
4. How We Share Your Information
We do not sell your personal information. We may share your information with:
Service Providers
- Twilio — SMS and phone communications
- Cloudflare — hosting and security
- Chekkit — reputation management (for client websites)
- Payment processors — billing and payment processing
Legal Requirements
We may disclose your information if required by law or in response to valid legal requests.
Business Transfers
If Redsited is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. If you cancel your service, we may retain certain information for record-keeping and legal purposes.
6. Your Rights (Canadian Privacy Law)
Under Canadian privacy legislation, including PIPEDA (Personal Information Protection and Electronic Documents Act), you have the right to:
- Access your personal information we hold
- Request correction of inaccurate information
- Request deletion of your information (subject to legal obligations)
- Withdraw consent for marketing communications
- File a complaint with the Office of the Privacy Commissioner of Canada
To exercise any of these rights, contact us at the information provided below.
7. Security
We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
8. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance user experience and analyze site traffic. You can control cookies through your browser settings, though disabling them may affect site functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
10. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us: